IT Support Intern

Our Journey

ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

We’re looking for a curious and proactive IT Support Intern to join our team. If you’re excited about technology, love solving problems, and want to learn how IT keeps a fast-moving tech company running smoothly, this is your chance to dive in!

This internship would require a 6-months full-time commitment minimally (open to 9/12 months duration).

Your Adventure Ahead

• Support daily IT operations and act as the first point of contact for employee tech issues.
• Assist in setting up laptops, user accounts, and access for new joiners — making sure they’re ready to hit the ground running.
• Help maintain IT devices, troubleshoot hardware/software issues, and ensure all equipment is in good condition.
• Keep the IT inventory organized and up to date.
• Support employee offboarding by helping collect devices and manage account deactivation securely.
• Contribute ideas to improve internal IT processes and enhance user experience.

Essentials to Succeed

• Currently pursuing a degree in Information Systems, Information Technology, or Computer Science.
• Eager to learn and gain real-world exposure to IT operations in a fast-paced environment.
• Basic understanding of Windows OS, Microsoft Office, and computer hardware.
• Strong attention to detail, with a sense of integrity and confidentiality when handling business or personal data.
• A collaborative, can-do attitude — you’re ready to help colleagues and learn from every challenge.
• Previous experience with IT support or service desk tasks (through school projects or internships) is a plus.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting dpo@shopback.com.