Service Desk Engineer

Description

Your responsibilities

As a ServiceDesk Engineer, you will be part of our Corporate IT team to help troubleshoot problems in our network our ELCA Group, Globally. You will work on:

• Serve as the first point of contact for internal customers seeking technical assistance over the ticketing system
• Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers, troubleshoot system and network problems
• Install and configure computer, operating systems and applications
• Replace parts as required
• Support the roll-out of new IT devices and applications, ensure protection of computer facilities 
• Direct unresolved issues to the next level of support personnel

Your mission includes delivering professional and timely services in relation with all office IT infrastructure

You work with Level 2 Experts in Europe to develop strategies, standards, roadmaps, and infrastructure directions.

Your qualifications

• Good communication skills and advanced level of spoken and written English.
• An IT certificate or other equivalent diploma, and have at least 2-3 years of experience in IT services.
• Manage Users & Group Active Directory and cloud.
• Knowledge of desktop operating systems: Linux, Windows OS, and Mac OS.
• Good problem-solving, analytical, and evaluative skills.
• Self-study on new technology and willing to improve on technical skills.
• An ability to adapt to different demands.
• A high working discipline.
• Litterate in monitoring, operating systems, networking and database technologies (e.g. Linux, VMWare, Docker, Ansible).
• Advocate of the client oriented mindset.

Nice to have

• Experience working for a foreign company
• Certifications on Amazon AWS / Azure
• Experience (functional or technical) with GLPI
• PHP / MySQL / JavaScript / xHTML / CSS / Composer / NPM

Why you’ll love working here

• Professional European-based company
• Attractive salary
• Performance bonus of up to 4 months‘ salary
• Opportunities for travel to Europe
• Hybrid home/office working model
• Flexible working time
• Structured training & development roadmap
• Good work-life balance
• Premium healthcare insurance
• Loyalty programs
• Well-being activities
• Annual company trips and team-building events