Onsite IT Support Engineer

Position Overview

We are looking for a skilled and dependable Mid Level Onsite IT Support Engineer to join our IT support team. In this role, you will deliver hands-on technical assistance, supporting end users with their devices, managing AV and hardware issues, and ensuring seamless IT operations. The successful candidate will demonstrate strong technical skills, a customer-first mindset, and the ability to work independently in a fast-paced environment.

What You'll Do

• Perform end-user support for desktops, laptops, tablets, mobile devices
  
• Deliver AV support and urgent troubleshooting for conference setups
  
• Provide VIP-level support and ensure prioritized resolution
  
• Execute IMAC, hardware replacements, printer troubleshooting
  
• Carry out depot tasks, device imaging, configuration, and inventory handoff
  
• Support onboarding/offboarding workflows with IT, HR, and Security
  
• Document processes, SOPs, and ticket resolutions in ServiceNow

Required Skills and Qualifications

• Experience: 3–6years

• Locations: As applicable
  
• Good understanding of endpoint devices and peripherals
  
• Familiarity with ServiceNow, ProxyPro, and Microsoft Entra Self-Service
  
• Basic understanding of network troubleshooting
• Attention to detail and ability to work independently
• ITIL awareness and customer-first attitude
• CompTIA A+ or similar certification required