Manager, System Administration

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.

For more information, please visit www.fwd.com

FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn

PURPOSE

To assist IT Infra Director in managing, maintaining, and monitoring the company's server systems both on-cloud and on-premises. This includes ensuring that systems and DB are backed up, secured from unauthorized access, and operations are efficient to support business growth. Additionally, it involves managing and maintaining on-premises Data Center and DR Site, providing level-2 support for company users.

KEY ACCOUNTAIBILITIES

• Responsible for the adoption, migration, and management of company cloud platforms.
• Ensure company cloud platforms align with business, technology functions, company compliance, regulators, and government requirements.
• Apply security controls, including performing security patching, hot-fixes, and applying security baselines for on-Cloud and on-Premises systems.
• Monitor server health, server performance, and audit logs.
• Perform system backups and recovery to serve BCP and various purposes.
• Install new software, patches, and upgrades for new projects, maintaining existing systems to ensure production systems work stably.
• Analyze, troubleshoot, and resolve system software/hardware and networking issues.
• Monitor and operate backup systems to ensure company data is backed up and recoverable for both on-cloud and on-premises.
• Support IT infrastructure for BCP/DR drills.

QUALIFICATIONS / EXPERIENCE

• A Bachelor's degree or higher in the IT field
• At least 5 years of IT experience.
• Good knowledge & experience in the service management lifecycle from development to retirement.
• Good knowledge & experience in hybrid cloud environments and integrating on-premise and cloud-based systems.
• Good knowledge & experience in HCI, Virtualization deployment.
• Good knowledge & experience in working on multiple SAN and NAS storage products and SAN switches.
• Good knowledge & experience in working on multiple Backup Software and Backup Appliances preferably Veritas NetBackup.
• Ability to communicate and understand technical infrastructure and architecture concepts.

KNOWLEDGE & TECHNICAL SKILLS

• Strong practical Windows/ Linux based system administration skills in cloud or virtualization environments (Hyper-V / VMware).
• Proficiency in knowledge of Windows servers/workstations with practical skills in OS installation, customization, and troubleshooting.
• Proficiency in Azure Entra (Microsoft Entra ID), Active Directory, and identity federation solutions.
• Proficiency in Microsoft Intune, SCCM, or other endpoint management tools.
• Proficiency in Microsoft GPOs and Windows OS registry.
• Proficiency in Azure portal, PowerShell, and CLI for identity configuration.
• Proficiency in general cybersecurity practices within Microsoft environments.
• Understanding of protocols like OAuth, OpenID Connect, SAML, and WS-Federation.
• Holding Microsoft 365, Cloud (Azure/AWS), VCP-DVC, RHCSA/LPI certificates is an advantage.