[Internship] IT Support Intern

Company Description

The Bosch Group is a leading global supplier of technology and services, in the areas of automotive and industrial technology, consumer goods as well as building technology. 

Bosch established its first representative office in Ho Chi Minh City in 1994. Since 2007, Bosch has expanded its footprint in Vietnam where it has branch offices in Hanoi and Da Nang, as well as a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelts for continuously variable transmissions (CVT) in automobiles. In addition, Bosch operates Bosch Global Software Technologies Vietnam (BGSV) as well as an automotive R&D center for mobility solutions in Ho Chi Minh City. As of December 31 2023, Bosch employed approximately 6,300 associates in Vietnam. Bosch has diversified businesses in Vietnam. Today, all four Bosch business sectors, namely Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology have operations in the country. Bosch Vietnam is currently active with many business divisions: Mobility Aftermarket, Drive and Control Technology, Power Tools, Building Technology, Two-Wheeler and Powersports and Sales Original Equipment, AquaEasy, Home Appliances and Supply Chain Consulting.

Additional information is available online at: https://www.bosch.com.vn/, https://www.linkedin.com/company/bosch-vietnam and https://www.facebook.com/OfficialBoschVietnam 

Job Description

• Assists with the deployment of new laptops and desktop as well as device upgrades.
• Provide technical support to end-users via ticket system, email, phone, or in-person.
• Maintains customer service by providing first-level hardware and software support as instructed by associate members
• Provide technical support to users including network connectivity, VPN and remote desktop.
• Coordinate the planning, implementation, and support for IT blueprints in M365/Office365 workloads and applications.
• Facilitate infrastructure lifecycle to ensure business continuity and reduced risk to operations.
• Track and monitor all support cases to ensure timely resolution and follow-up
• Document IT procedures and create user guides.
• Work collaboratively within the Central Infrastructure network teams to ensure standards and processes are followed.
• Perform setup and maintenance of IT Infrastructure with guidance from senior team members.
• Contributes to project work assigned to the infrastructure team by completing a variety of assigned project tasks and duties with accuracy and timeliness

Qualifications

Mandatory:

• Pursuing a bachelor’s degree in computer science, management information systems or related field with a GPA of 2.8 or higher.
• Proficiency in English is required
• High energy, confident, and effective communicator in both written and verbal communications.
• Strong knowledge of Microsoft Window 11 OS, Network ,Servers , Storage System…
• Experience with Azure AD and Microsoft Office 365.
• Interest and passion for IT technologies and innovative IT solutions.
• Self-motivated, structured, and result-driven.
• Flexible with change, work well under pressure and in a fast-paced environment.

Nice-to-haves

• Have knowledge with ITIL processes and tools.
• Strong organizational skills with attention to detail.
• Familiarity with infrastructure lifecycle management.
• Knowledge of security best practices in IT infrastructure.
• Some knowledge of Cloud architecture, network operations, databases, programming, data analytics, and enterprise IT.
• Preferred IT certification: CompTIA A+, CompTIA Network+, Microsoft Azure Fundamentals, Google IT Support Professional, Microsoft Certified Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA), ITIL Foundation.

Additional Information

• Be entrusted with your own area of responsibility
• Hands-on experience in a real-world IT environment.
• Opportunity to work with experienced professionals in the field.
• Exposure to various IT technologies and solutions.
• Receive competitive internship allowances
• Join department’s outing activities
• Having 01 paid leave per month
• Lunch allowance, parking allowance

Disclaimer: 

• Bosch does not charge any fees from candidates for interview participation under any circumstances
• Bosch does not request candidates to download applications or click on any links that require fees or lack credibility
• Bosch does not collect personal information without permission
• Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels
• If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam