IT Support & Security Specialist

Flodesk is one of the world’s fastest-growing email marketing companies, built to help creators sell online and design emails that people love to get. Our commitment to small business owners is to create simple and intuitive tools that help them grow, nurture, and monetize their email list.  

We’re a remote-first company headquartered in San Francisco, California, with a globally distributed team—including an in-person office in Da Nang, Vietnam. Our team reflects the diversity and creativity of the people we serve. Join our mission to level the playing field for small business owners through good design

About The Opportunity

We are looking for a hands-on IT Support & Security Specialist to own day-to-day IT operations while ensuring information security and compliance across the company. This role sits within the Engineering team in Da Nang, Vietnam, and requires working onsite to manage our infrastructure and smart office systems. 

This is not just a support role; you will own our IT assets, manage our Smart Office (IoT) ecosystem, and lead the process for our security compliance. If you love solving problems, building internal automations, and keeping systems secure, this role is for you.

What you will do

IT Support & Operations (The Core)

• Asset Management: Own the lifecycle of company hardware (laptops, office devices) from procurement to retirement.
• User Support: Act as the primary point of contact for IT issues, providing timely troubleshooting for hardware, software, and network connectivity.
• Smart Office & Automation: Manage the office IoT ecosystem (smart locks, sensors, lighting) and develop/maintain in-house technical solutions or scripts to streamline internal operations.
• Onboarding/Offboarding: Execute seamless setup for new hires (accounts, device provisioning) and secure revocation of access for leavers.
• Infrastructure: Maintain office IT infrastructure (LAN/WAN, Meeting Room solutions, Printers) to ensure high availability.
• Administration: Manage domain registrations, DNS settings, and other general IT housekeeping tasks.

Software & Vendor Operations

• SaaS Management: Manage software licenses, user seats, and renewals to ensure cost-efficiency and operational continuity.
• Technical Vetting: Participate in the selection of new tools by reviewing technical requirements (e.g., checking for SSO, 2FA, and integration capabilities) before purchase.
• Shadow IT Control: Maintain a central registry of approved software and ensure employees are using authorized tools.

Security Implementation & Compliance Support

• Endpoint Security: Implement and monitor security controls on all devices (e.g., configuring MDM, Antivirus, and automatic updates).
• Access Control: strict adherence to "Least Privilege" principles when granting access to company systems.
• Compliance Project Management: Lead internal/ external audit projects and other compliance initiatives, including the process for SOC2 and ISO certification
• Incident Assistance: Support the engineering and legal teams during security incidents by performing technical tasks (e.g., locking accounts, isolating devices, or retrieving activity logs).
• Security Culture: Help facilitate security education during onboarding and assist in answering employees' questions regarding best practices.

What you need to be successful

Must-have

• Experience in IT Support, IT Operations, or internal Security roles.
• Technical Knowledge: Solid understanding of Endpoint Management (MDM), Access Rights (IAM), and Office Network basics (LAN/WAN/WiFi).
• Operational Skills: Experience managing software licenses (SaaS) and performing administrative tasks (setup/renewals)..
• Security Mindset: Practical knowledge of security best practices (e.g., why 2FA matters, how to spot phishing, data privacy).
• Soft Skills: Comfortable working with cross-functional teams (Legal, HR, Engineering and other global teams) and supporting employees directly with patience.
• Communication: Good English communication skills (written & verbal)—you will be writing announcements and talking to auditors.

Nice-to-have

• Coding & Automation: Basic programming or scripting experience (e.g., Python, JavaScript, AppScript) to build simple internal tools, automations, or manage Smart Office (IoT) solutions.
• Compliance Exposure: Prior experience assisting with security audits (SOC 2, ISO 27001) or organizing evidence for compliance.
• Startup DNA: Experience in a fast-growing environment where processes need to be built from scratch.

Why you should choose us

We are a profitable, fast-growing startup with a product that is transforming the industry. We value creativity, hard work, human connection, diversity, and being a great place to work!

• Competitive salary and a 13th-month bonus
• Performance bonuses based on company goals and your contributions
• Stock options for high contributors
• Personal development allowance of up to $1000/year
• Comprehensive healthcare coverage
• Flexible work hours with standard five-day workweek
• Modern office with top-notch equipment like a Macbook Pro
• Opportunities for career growth, including overseas options

Apply today and join us in revolutionizing the email marketing space!

Flodesk is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Flodesk is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email people@flodesk.com

Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Flodesk collects and uses personal information to California consumers who apply for employment with Flodesk. If you are employed by Flodesk, refer to the Employee Handbook for additional information. For any questions about this notice, please contact People@flodesk.com.

Personal Information Flodesk Collects:

Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information. Any other information you provide as a part of  recruitment, job application, or interview process. 

Purposes for Collecting Personal Information:

To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To provide compensation, including payroll, and  administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and  ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements as Flodesk may transfer or store internationally your information, including to or in the United States, European Union and Vietnam and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.