Company Description
SmartDev is a leading provider of global software solutions. The company was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland).
Job Description
Job Summary:
We are seeking a highly skilled and motivated IT Manager to oversee and manage organization-wide systems and services globally. The IT Manager will be responsible (70%) for ensuring the efficient, secure, and seamless operation of all IT services and systems across the organization. This role requires strong technical expertise, leadership capabilities, and a strategic mindset to align IT initiatives with business goals.
In addition, the IT Manager will be responsible (30%) for Pre-sale in AMS Department to ensure high quality of proposal.
Key Responsibilities For IT Manager (70%)
Infrastructure Management
Oversee the design, deployment, and maintenance of IT infrastructure, including servers, networks, and storage systems.
Ensure optimal performance, scalability, and availability of IT infrastructure.
Manage disaster recovery and backup processes to ensure business continuity.
Application Management
Oversee the development, implementation, and maintenance of business-critical applications.
Collaborate with stakeholders to assess application requirements and recommend solutions.
Manage application updates, integrations, and lifecycle management.
IT Operations
Ensure smooth day-to-day IT operations, including helpdesk support and IT service delivery.
Monitor and optimize system performance to meet service level agreements (SLAs).
Develop and enforce IT policies, procedures, and best practices.
IT Security
Develop and implement a comprehensive IT security strategy to protect systems and data.
Develop and implement security policy and best practice guide for the organization
Oversee vulnerability assessments, penetration testing, and incident response plans.
Conduct regular system audit.
Ensure compliance with relevant regulations, standards, and policies (ISO 27001, SOC 2).
General Responsibilities
Lead and mentor a team of IT professionals, fostering a culture of collaboration and continuous improvement.
Develop and manage the IT budget, ensuring cost-effective delivery of IT services.
Stay updated on emerging technologies and industry trends to drive innovation.
Design training programs and workshops for staff
Collaborate with cross-functional teams to align IT initiatives with organizational goals.
Prepare and present regular reports to the IT Director and senior management.
Key Responsibilities For Pre-Sale (30%)
Making high quality for proposal
Fluent English to communicate with Sales team and clients
Collaborate with cross-functional teams to align AMS activities.
Qualifications
Minimum 5 years of experience in IT management or similar leadership roles.
Excellent communication in both English and Vietnamese and interpersonal skills to work effectively with technical and non-technical stakeholders.
Proven track record of managing IT infrastructure, applications, operations, and security in a complex environment.
Experience with IT governance frameworks such as ITIL, COBIT, or similar.
Have experiences as a System administrator (Linux/Windows) position
Have experience in network administration, LAN/WAN networking, load balancing, firewall device
Have experience in Office365 Global admin
Have experience of using and managing Jira/Confluence
Have experience of virtualization platforms (Xen, KVM, Vmware,..)
Have experience of web services like nginx, apache, proxy,…
Ability to write bash, powershell scripts
Have experience in Docker
Having ISO9000/SOC 2 experience is a plus
Nice to have
Certifications of CCNA, MCSA
Worked under ISO 27001 standard
ITIL 4 foundation certification
Preferred:
Willingness to work flexible hours when needed
Understanding of customer satisfaction principles and practices
Ability to work under pressure
Strong leadership and team management skills.
In-depth knowledge of IT infrastructure, cloud technologies, and application lifecycle management.
Expertise in cybersecurity frameworks, risk management, and compliance.
Excellent problem-solving, decision-making, and project management skills.
Additional Information
What we offer
20 annual leave days alongside Vietnamese public holidays
Premium Health Care MIC
13th salary bonus/ competitive salary
Cutting-edge technologies/ Scrum methodology/ Agile development
Great activities (Team Building, Company Trip, Weekly Happy Friday, …)
Work with high-profile multinational companies