Enterprise Architect - Contact Centre

Job Posting End Date:

Worker Type:

Fixed Term (Fixed Term)

We are seeking a dedicated Enterprise Architect who will initially contribute to delivering new Telling experiences for NAB Bankers. This role involves overseeing the delivery of multiple epics within a complex program aimed at transitioning from legacy technology to a modern micro-frontend architecture built upon microservices.

Moreover this exciting opportunity will not only manage complex Telling policies and facilitate brokering within the broader NAB ecosystem but also take responsibility for change delivery by defining multiple components within end-to-end technical architectures.

As a trusted advisor, you will influence business delivery and ensuring alignment with target technologies.

On a given day you will be:

• Engage proactively with Product Owners, Project Managers, and Engineering team to define and deliver end-to-end solution architectures that align with NAB’s enterprise technology roadmap and strategic priorities.

• Lead architectural option analysis, providing well-informed recommendations that balance speed to value, cost-effectiveness, security, and long-term alignment with NAB’s target state. This includes deep evaluation of COTS product/solutions, optimal microservice architectures, and appropriate use of public cloud services.

• Collaborate closely with the broader architecture community—including Enterprise, Security, and Data Architects—to ensure solutions are fully integrated, secure by design, and aligned with enterprise-wide patterns, standards, and governance.

You will bring the following skills and experience

• 10+ years in Technology generally and 5+ years in Solution / Enterprise architecture, ideally in large organisations with regulatory and legacy constraints.
• Excellent verbal and written English language skills.
• Strong negotiation and influencing skills to help shape business and tech strategy.
• Understand the trade-off involved in technology change while simultaneously delivering business benefits. Ie Choosing to use an off- target state platform to as a tactical solution in order to meet regulatory requirements whilst the target state platform is being built.
• Experience driving end-to-end solutions in complex organisations with regulatory and legacy constraints.

Highly desirable:

• Retail Customer / Contact Centre Banking / financial; services industry experience will be an advantage.
• Architecture or technology-related certifications/cloud will be an advantage.

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

• Attractive salary
• 20-day paid annual leave and 7-day paid sick leave
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and occasional gifts of appreciation
• Extra benefits on your work anniversary

2. Exciting career and development opportunities

• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Access to digital learning platform such as Udemy
• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
• Sponsored English course with native teachers
• Opportunity for training in Australia

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance
• State-of-the-art & modern Agile office
• Food and beverages in the office pantry
• Employee Assistance Program to improve your physical and mental health
• Annual team activities and company events
• A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.