Digital Solutions Engineer

Our Journey

ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.

Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.

Join ShopBack as a Digital Solutions Engineer and drive the future of our internal operations through innovative automation and AI-powered solutions. You'll be a key player in enhancing employee productivity by integrating cutting-edge technologies like OpenAI APIs and Large Language Models with our existing systems, including Slack, Salesforce, and Zendesk. This role offers the unique opportunity to explore and implement diverse digital solutions beyond traditional platforms, shaping the efficiency and effectiveness of our global operations.

Your Adventure Ahead

• Design, implement, and maintain process automation solutions across multiple platforms (e.g., Slack, Salesforce, Zapier, DocuSign, Zendesk, etc.).
• Develop AI, OCR, RPA technologies, and digital contracting integrations to optimize operational workflows.
• Continuously explore, research, and evaluate new technologies and tools for potential integration into existing systems to drive process improvement.
• Collaborate with cross-functional teams to understand their challenges and deliver tailored, high-impact digital solutions.
• Maintain comprehensive documentation for process changes, newly implemented tools, and training materials for end users.
• Ensure thorough testing, smooth deployment, and ongoing support for all developed solutions.

Essentials to Succeed

• Passion for exploring and mastering emerging technologies, particularly in the automation and AI space.
• Strong analytical and problem-solving skills, with the ability to adapt to a dynamic and fast-paced (VUCA) environment.
• A minimum of 3 years of hands-on experience in process automation, system integration, or a related field, with a proven track record of successful projects.
• Familiarity with integrating AI and machine learning technologies into operational workflows and processes.
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
• Demonstrated project management experience, including successful delivery of impactful projects on time, within scope, and meeting objectives.
• Big plus: Experience in engineering projects or initiatives on Zendesk and/or Salesforce platforms.
• Fluency in English (both written and spoken) as the primary language for internal communication and documentation.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

Flow Day Thursday (1-day a week, optional to work from home or office)

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!