Sunbytes is a leading Tech & Talent Solutions company known for innovative and scalable solutions. We focus on achieving goals for our partners and team members, delivering high-quality products and services, and fostering a supportive, challenging work environment. Our diverse team shares a common purpose, making Sunbytes a great place to work.
We offer comprehensive long-term partnerships, including recruitment, dedicated worldwide talents, and custom software development, tailored to meet client needs.
Join us: Are you a developer with excellent communication and customer service skills? Join us! Sunbytes is looking for a full-time Level 3 Technical Support to work at our client office in Thanh Xuan, Hanoi.
You will have the opportunity to experience the US way of working and engage in challenging projects that drive professional growth. Your role will involve collaboration with a diverse and talented team committed to excellence, and you will benefit from a clear career progression path towards engineering roles. What are you waiting for?
About the Role:
As a Level 3 Technical Support, you will be the highest escalation point within our support structure, tackling the most complex technical challenges. This role is ideal for individuals with an engineering background, experience in programming languages such as Java and Python, and a keen interest in debugging and software development. We envision this position as a stepping stone toward a future role in our engineering team.
Responsibilities
- Diagnose and resolve advanced technical issues escalated from Level 1 and Level 2 support teams.
- Collaborate closely with the engineering team to understand product intricacies and address software anomalies.
- Develop and implement solutions or workarounds for complex software problems.
- Contribute to creating and maintaining comprehensive documentation for recurring issues and their resolutions.
- Provide mentorship and guidance to junior support staff, enhancing the overall technical proficiency of the team.
- Support customers across EST, PST, or ANZ time zones.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- Minimum of 2 years of professional experience in a technical support or software development role.
- Proficient programming skills in Java and Python.
- Demonstrated ability to debug and troubleshoot complex software issues.
- Proficiency in English is a must, with strong verbal and written communication skills.
- A proactive mindset with a strong desire to learn and transition into an engineering role within the next few years.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Benefits
- Full compensation during the probation period
- 13th month salary
- 15 days of vacation per year
- Social insurance & health insurance paid in full amount as local law
- Premium Healthcare
- Company English language courses
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills
- Summer event (occasionally in Europe)
- Company gifts
- Working laptop provided