Tech Support Engineer (VN)

Description

QCP is Asia's leading digital asset partner, empowering clients to seamlessly integrate digital assets into their portfolios.

We offer a comprehensive range of solutions - from spot on/off ramping and fixed income strategies to vanilla options and bespoke exotics.

Driven by the vision to be the most trusted partner in digital asset markets, we provide innovative solutions that make digital assets a core component of every portfolio, balance sheet, and treasury.

Since our founding in 2017, we have witnessed the potential of digital assets to transform financial markets and the world at large. We exist at the centre of change, successfully navigating three market cycles and bridging institutional and crypto ecosystems.

We work to build trusted partnerships, putting client success and care at the heart of everything that we do.

Responsibilities

• Be a key source of knowledge for internal platforms, APIs and underlying web-stack technologies used by stakeholders
• Provide timely support and assistance to users, addressing ad-hoc technical requests and troubleshooting issues.
• Investigate, triage, and document reported problems, escalating to the engineering team when necessary.
• Maintain detailed records of support tickets, resolutions, and FAQs for continuous knowledge sharing.
• Assist in testing new features and releases to ensure smooth deployment and minimize production impact.
• Create and maintain knowledge base articles and technical guides

Requirements

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of experience in technical support, IT operations, or software QA environment.
• Strong written and verbal communication skills in English.
• Experience with scripting or automation (e.g., Python, Bash, or JavaScript).
• Experience in database operation, programming languages and excellent debugging skills (MySQL or Oracle).
• Willingness to work in rotating shifts or on-call schedules as needed to ensure continuous support coverage.

Benefits

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!