- Perform 24x7 incident and change management tasks on diverse systems but strictly according to documented procedures. Example:
- Perform regular backups and restoration
- Perform simple change management
- Perform level 1 troubleshooting and resolution
- Escalate issues to appropriate level 2 team
- Perform incident coordination from start to end with all parties
- Generate and provide regular reporting according to predefined schedules
- Propose improvements on operations to L2 System Administrators
- Handle hotline calls from customers and redirect to proper teams if requiredReport to the team leader about activities and projects
Must have
- At least 1 years of experience in system administration or related field.
- Basic or intermediate knowledge and system administration skills on Linux or Windows
- Basic or intermediate understanding of network technologies and protocols
- Basic or intermediate understanding of protocols frequently used by applications (HTTP, HTTPS, FTP, SMTP, SSH, etc.
- Intermediate / advanced speaking, reading and writing skills in English
- Ability to read technical procedures and apply them
Nice to have
- BSc/MSc in Computer Science & Engineering or equivalent
- ITIL / IT Infra and Clouds certification are plus
- Presentation/Collaborative/Teamwork/Problem solving
- Having knowledge and experience in the following technologies is an advantage:
- Other UNIX like OS: Solaris, AIX etc.
- Database: MySQL,Oracle
- Bash shell scripting / Python
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.