Solution Analyst (CRM)

Company Description

The company:

Sucafina is the leading sustainable Farm to Roaster coffee company, with a family tradition in commodities that stretches back to 1905. Today, with more than 1,400 employees in 42 countries, we help stakeholders worldwide to find the perfect coffee solutions. We embed technology, innovation, and sustainability throughout the supply chain, creating shared value for all by Investing in Farmers, Caring for People, and Protecting Our Planet. For more information, visit www.sucafina.com.

What are we looking for:

We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.

What we offer:

We offer within our pleasant family environment, great opportunities to learn and grow. We offer challenges and exposure to multicultural environments, on-merit base compensation, and free coffee around the clock!

Job Description

We are seeking a Solution Analyst – CRM to join our team and support the continuous development and optimization of our CRM platforms. You will play a key role in gathering business requirements, translating them into system solutions, and ensuring effective communication between stakeholders, technical teams, and vendors.
The ideal candidate has experience with CRM platforms (preferably Salesforce or NetSuite CRM), strong communication skills, and familiarity with project/task management tools such as Jira and Smartsheet.

Key Responsibilities

• Collaborate with business stakeholders to gather, document, and analyze CRM requirements.
• Translate business needs into technical specifications for CRM improvements or new features.
• Support the configuration and testing of CRM solutions to meet business needs.
• Act as the liaison between business users, IT teams, and external vendors/consultants.
• Support the administration of the company website and ensure proper alignment and data consistency between website, CRM, and other systems (e.g., ERP/SOL).
• Maintain documentation of CRM processes, configurations, and workflows.
• Assist with project tracking, reporting, and delivery using Jira and Smartsheet.
• Contribute to user training and support to ensure adoption of CRM solutions.
• Proactively identify areas for CRM process improvement and automation.
• Support other business systems and applications as needed.

Qualifications

Requirements

• Hands-on experience with CRM platforms (Salesforce, NetSuite, or similar preferred).
• Strong understanding of CRM processes, data models, and integrations.
• Working knowledge of SQL databases for querying and data analysis.
• Excellent written and verbal communication skills with the ability to engage both technical and non-technical stakeholders.
• Experience with project/task management tools such as Jira, Smartsheet, or similar.
• Analytical mindset with attention to detail and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Flexibility to support other systems/tools in SUCAFINA when required.

Preferred Qualifications

• 2+ years of experience working with CRM platforms is preferred.
• Salesforce Administrator or equivalent CRM certification is a plus.
• Experience working with ERP systems and CRM integration projects.
• Familiarity with reporting and dashboard creation in CRM tools.
• Prior experience in supporting sales, marketing, or customer success teams through CRM solutions.

Additional Information

All your information will be kept confidential according to EEO guidelines.