Site Reliability Engineer III

Incident Management and Reliability

• Independently lead complex incidents involving multiple systems, teams, or dependencies.
• Coordinate incident response activities, facilitate communication, and drive timely resolution.
• Lead or contribute to post-incident reviews and root cause analysis activities.
• Ensure corrective and preventive actions are identified, prioritized, tracked, and completed

Monitoring, Alerting, and Observability

• Design, implement, and continuously optimize monitoring, logging, alerting, and tracing solutions.
• Develop meaningful alerts based on service behavior, customer impact, and business priorities.
• Build and maintain dashboards that provide actionable insights into system performance and reliability.

Platform and Market Ownership

• Own SRE responsibilities for one or more markets, platforms, or critical services end-to-end.
• Establish and maintain operational excellence standards for assigned domains.
• Ensure monitoring coverage, dashboards, runbooks, and alerting configurations remain accurate, effective, and up to date.
• Continuously assess platform health, identify reliability risks, and drive improvements before incidents occur.
• Partner with engineering teams to ensure new features and services meet reliability requirements before production release.
• Define and track reliability metrics, including Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets.

Automation, and AI

• Develop and maintain tools, scripts, and automation solutions that reduce manual effort and improve operational efficiency.
• Identify and eliminate repetitive tasks through automation and self-service capabilities.
• Establish and promote best practices for the responsible use of AI within SRE workflows

Team Contribution and Mentoring

• Mentor and support Level 5 and Level 6 engineers in incident management, monitoring, automation, AI adoption, and operational best practices.
• Review monitoring configurations, dashboards, runbooks, and operational documentation to maintain quality standards.
• Share knowledge through training sessions, documentation, and post-incident learning activities.
• Contribute to the continuous improvement of team processes, standards, and ways of working.