Site Reliability Engineer II

Description

• 5+ years of experience in site reliability engineering, DevOps, infrastructure, or production operations roles
• Hands-on credibility across incident response, observability, and automation, with the technical depth to guide Level 6-7 engineers
• Experience operating in shift-based, on-call, or follow-the-sun coverage models
• Working knowledge of at least one major cloud provider (AWS preferred) and modern observability tooling (e.g., Datadog, Prometheus, Grafana)
• Proficiency in at least one scripting or programming language sufficient to review and guide automation work
• Understanding of SLI/SLO frameworks and reliability engineering fundamentals
• Strong written and verbal English communication skills for cross-region collaboration with US and India teams

Responsibilities

• Own the Vietnam shift within GRE’s global follow-the-sun coverage model, including schedule design, coverage planning, and holiday/leave management
• Ensure clean, structured handoffs to and from US and India teams, with clear ownership transfer on open incidents and in-flight work
• Maintain shift readiness: runbooks current, alerts actionable, escalation paths clear
• Serve as escalation point for the Vietnam shift during complex or high-severity incidents

Qualifications

• Kubernetes, container orchestration, and infrastructure as code experience (e.g., Terraform)
• Familiarity with AI-assisted operations tooling and automation-first reliability approaches, including auto-healing and auto-remediation patterns
• Exposure to platform engineering and internal developer platform concepts: self-service tooling, developer portals (e.g., Port, Backstage), GitOps
• Experience in multi-region or globally distributed team models
• Relevant certifications (AWS, CKA, or similar)