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Senior Scrum-Master

Crossian
Full-time
On-site
Hanoi, Vietnam
Who We Are: Crossian LLC is a fast-growing, result-focused tech company aiming to become a leader in cross-border eCommerce. We develop and implement cutting-edge solutions and services across our platforms, delivering unparalleled value to our customers. Located in the vibrant city of Hanoi, Vietnam, we foster a Silicon Valley-style tech startup environment, encouraging innovation and Agile development.

About the Opportunity: As a Senior Scrum Master at Crossian LLC, you will be pivotal in fostering an Agile culture and guiding our teams to deliver high-quality products. You will collaborate closely with Development team, Product Managers, Business owners, and other stakeholders to ensure that Scrum practices are effectively implemented and continuously improved. This role demands a proactive leader who can facilitate Agile processes and enhance team performance while ensuring alignment with business objectives.

Agile Coaching and Facilitation:

  • Coach teams in self-management and cross-functionality, helping them to focus on creating high-value increments that meet the Definition of Done (DoD).
  • Train and coach Product Managers & Business Owners on effective Product Goal definition, Product Backlog management, and release planning to maximize business value.
  • Ensure Scrum events (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective) are positive, productive, and within the timebox.
  • Facilitate getting work done without coercion, assigning, or dictating the work.


Team and Process Improvement:

  • Identify gaps in the Agile process or skills to improve team efficiency and effectiveness.
  • Implement and continuously improve Scrum adoption at the team and organizational levels.
  • Conduct Scrum maturity assessments and create improvement plans based on findings.
  • Provide support to the team using a servant leadership style and lead by example.


Stakeholder Collaboration and Communication:

  • Collaborate closely with the Product Managers & Business Owners and other teams to maintain clear communication on project status and details.
  • Facilitate discussion, decision-making, and conflict resolution.
  • Report promptly and transparently about project progress to stakeholders, periodically and upon request.
  • Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged.


Performance Enhancement:

  • Adopt appropriate stances such as Trainer, Mentor, Coach, Leader, Facilitator, Manager, and Change Agent as needed.
  • Help teams improve their effectiveness and efficiency through training and coaching activities.
  • Remove impediments or guide the team to remove impediments.
  • Train and coach teams to use Agile tools like Jira, Confluence, Asana, Slack, GSuite, and others.

Educational Background:

  • Bachelor's degree or higher in Information Technology, Business Administration, or related fields is preferred.
  • Advanced degrees and professional Scrum certifications (e.g., A-CSM, CSP-SM, PSM II) are highly desirable.


Professional Experience:

  • At least 3 years of experience in a Scrum Master role for software development teams diligently applying Scrum principles, practices, and theory.
  • Proven experience in training, coaching, and mentoring different roles such as Product Managers & Business Owners, Designer, Developer, Tester, and Manager.
  • Strong experience in scaling Scrum for multi-teams and wider organizations.


Technical Proficiency:

  • Familiarity with engineering best practices (e.g., TDD, ATDD, CICD, automation) and common Agile tools (e.g., Jira, Confluence, Gitlab, Gitlab, SonarQ, Slack,..).
  • Strong analytical skills to solve problems and remove impediments effectively.


Soft Skills:

  • Exceptional verbal and written communication skills, with the ability to present complex information clearly and influence strategic decisions.
  • Strong facilitation, conflict resolution, motivation, and interpersonal skills.
  • Demonstrated ability in leading teams and promoting collaboration in a dynamic environment.


Innovative Thinking:

  • Ability to stay updated with industry trends in Agile methodologies and tools, applying this knowledge to drive continuous improvement.

  • Competitive Compensation: Attractive salary with performance bonuses and potential stock options based on contribution.
  • Career Growth: Opportunities for professional development and advancement within a rapidly growing global company.
  • Work Environment: Dynamic, collaborative, and innovative work culture with a focus on continuous learning and improvement.
  • Office Location: Modern office in the heart of Hanoi, equipped with the latest technologies to support your work and creativity.

Apply Now: If you are a driven Agile professional seeking to impact the future of eCommerce through strategic Scrum leadership, join us at Crossian LLC. Together, we can redefine the landscape of cross-border eCommerce. Apply today to become part of our visionary team!

This job is closed.