Senior Sales Operations Executive

Company Description

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Job Description

The Senior Sales Operations will primarily support Sales team(s), which could be selling multiple events. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function and the Asia CRM team. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, and data management / entry support. As the Sales teams develop, the role will also become involved in campaign management, and informing the CRM team of priorities for future development of our new Salesforce system to then act as a key testing group.

They may also on occasion be required to support the Event team with administrative duties.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Sales Administration & Team Support

Sales enabling administration including issuing sales contract, payment request, invoices and cash receipts

Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)

Ensure customer queries are answered and/or resolved in a timely manner

Manage the distribution of the Online Exhibitor Manual (OEM) order forms and be the point of contact for responsible event(s)

Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools

Act as key liaison point with Event Operations team for customer data and Event floor plan queries

Where required, support Event team in organisation of sales events

CRM (Salesforce) / invoicing system (EMS) support to sales teams

Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge to internal & external team

Support Sales team training in new Salesforce.com features

Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis

Follow up payment as schedule and updated cashbook daily

Support Finance, CRM, O2C on AR clearance, write off

Reporting, Data Analysis & Investigation

Sales figure reporting and ad-hoc reports as requested

Where relevant manage integration of International Joint Venture reports

Support Sales team with proactive insight and trend analysis

Campaign Management

Support to Sales Leadership and CRM team to set up, assign and manage campaigns

Manage the gathering of member lists / data for campaigns and QA

Support sales teams to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads

Testing & Improving Salesforce.com Development

Act as liaison between Sales team and CRM team to gather regular system feedback

Help identify priorities for development and gather requirements

Perform User Acceptance Testing

Perform additional responsibilities as assigned by Line Manager

Qualifications

University Bachelor’s Degree of Finance and Accounting / University of Business Admin / Applied Sciences qualification.

Minimum 2 years of Sales Support/ Accounting Receivable experience across international regions and cultures

Strong organization, time management skills and ability to work with senior internal stakeholders

Attention to detail and accuracy, good understanding of Accounts Payable and Accounts Receivable procedures and basic bookkeeping and accounting principles.

Experience of data analysis and manipulation

Ability to proactively handle and respond to customer objections

Interpersonal skills, confident personality, high level of enthusiasm.

Good knowledge of VAT invoicing in Vietnam context.

Experience with Salesforce CRM highly desirable

MS Office (Excel, Word, Outlook, OneDrive, Teams)

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks

Broader impact: take up to four days per year to volunteer, with charity match funding available too

Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves

Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

A flexible range of personal benefits to choose from, plus company funded private medical cover

A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares

Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more

Recognition for great work, with global awards and kudos programmes

As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.