Senior IT Infrastructure Engineer

Company Description

KMS Technology was established in 2009 as a U.S.-based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. 

We pride ourselves on creating brilliant solutions for our clients by leveraging deep expertise, advanced technologies, and delivery excellence—achieving a shared success where everyone can reach their fullest potential. We believe that the business success we contribute to reflects our commitment to making a difference for our community, providing solutions that create long-lasting impacts within 3 main business sectors:

• Enterprise software development services: Leverage software domain expertise to help clients make better business decisions in technology platforms, increase speed-to-market, and gain critical development support through innovative technology solutions
• Healthcare technology solutions: Build transformative next-gen technologies to solve healthcare’s most challenging problems, providing innovative tools and expertise to providers, payers, life sciences, and medical technology vendors
• Banking, Financial Services & Insurance (BFSI) technology solutions: Empower BFSI businesses to embrace the digital finance revolution and expedite clients’ journey towards complete digitalization, technology consulting, data analytics, software development, and software quality

Job Description

We are seeking a highly skilled Senior IT Engineer to join our IT Infrastructure team. This role will be responsible for designing, implementing, and managing IT infrastructure across the Microsoft ecosystem while ensuring operational efficiency, security, and compliance. The ideal candidate will also act as a key escalation point for Level 2 support and contribute to global collaboration.

Key responsibilities:

Microsoft Ecosystem Management

• Design, implement, and administer Microsoft Entra ID (Azure AD), Intune, Active Directory, Office 365, and Azure Cloud.
• Manage Microsoft billing and monitor MS Partner benefits.

Endpoint & Security Management

• Oversee and optimize Endpoint Security and Data Loss Prevention (DLP) solutions.
• Ensure compliance with security frameworks: ISO 27001, SOC-2, HIPAA.

IT Operations & Support

• Provide Level 2 support, coordinating with the Helpdesk team on escalated issues.
• Support multi-platform environments: Windows, macOS, Linux.
• Manage IT operations tasks following ITIL practices (Incident, Problem, Change Management).

Documentation & Compliance

• Create and maintain technical documentation, SOPs, and operational guidelines.
• Ensure alignment with internal policies and international compliance standards.

Qualifications

Key Requirements:

1. Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field.
2. Minimum 4 years of experience in IT Operations, with at least 2 years working with Microsoft technologies.
3. Strong knowledge of:
   - Microsoft Entra ID, Intune, Azure AD, Office 365, Azure Cloud.
   - Endpoint Security and DLP solutions.
   - Cross-platform OS administration (Windows, macOS, Linux).
4. Familiarity with ISO 27001, SOC-2, HIPAA, ITIL frameworks.
5. Experience in basic scripting languages: Bash/Shell, PowerShell, and Python.
6. Strong documentation skills with attention to detail.
7. English communication skills sufficient to collaborate as a Global company.

Nice to Have:

1. Relevant certifications such as: Microsoft Certified (AZ-104, SC-300, MS-102), ITIL Foundation, ISO 27001 Lead Implementer/Lead Auditor, CompTIA Security+.
2. Experience working in enterprise-scale environments or organizations with international compliance requirements. 

Additional Information

Perks You'll Enjoy 

• Working in one of the Best Places to Work in Vietnam
• Building large-scale & global software products
• Working & growing with Passionate & Talented Team
• Diverse careers opportunities with Software Services, Software Product Development, IT Solutions & Consulting
• Attractive Salary and Benefits
• Two performance appraisals every year and performance bonus
• Onsite opportunities: short-term and long-term assignments in North American (U.S, Canada), Europe, Asia.
• Flexible working time
• Various training on hot-trend technologies, best practices and soft skills
• Premium healthcare insurance for you and your loved ones
• Company trip, big annual year-end party every year, team building, etc.
• Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming…
• Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
• Free in-house entertainment facilities (foosball, ping pong, gym…), coffee, and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!