SAP SD/CS Lead

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The role

We are seeking a highly skilled and experienced SAP SD/CS and S/4HANA Service Manager/Leader to join our team. This role encompasses responsibilities as a functional consultant, module lead in SAP implementation projects, and a leader within the Order to Cash competency team. The ideal candidate will possess deep expertise in SAP modules, strong business process knowledge, and exceptional leadership capabilities. 

What you'll be doing

• Serve as the functional consultant for SAP SD/CS and S/4HANA Service modules in implementation and support projects. 
• Act as the module lead, overseeing configuration, testing, and deployment activities. 
• Lead the Order to Cash competency team, driving team competency development initiatives to enhance functional and technical capabilities. 
• Collaborate with cross-functional teams to ensure seamless integration with other SAP modules and external systems. 
• Provide mentorship and guidance to junior consultants and team members. 
• Participate in presales activities, including customer requirement gathering and solutioning. 

What you’ll bring

Technical Skills 

• In-depth knowledge of SAP SD (Sales and Distribution) and CS (Customer Service) modules, preferably SAP S/4HANA Service, including configuration and best practices. 

• Hands-on experience with SAP S/4HANA platform. 

• Proven experience in integrating SAP with other modules such as FI/CO, MM, and external systems using tools like SAP PI/PO, CPI, and MuleSoft. 

• Strong understanding of business processes in order management, pricing, delivery, and customer service, with the ability to map these processes to SAP solutions. 

• Proficiency in system configuration including master data, sales cycles, pricing, and special business processes such as third-party sales. 

• Skilled in using technical tools including Microsoft Office Suite (Excel, PowerPoint) and project management software. 

Leadership and Management Skills 

• Demonstrated ability to lead and mentor cross-functional teams effectively. 

• Excellent communication and interpersonal skills for engaging with business stakeholders. 

• Strong analytical and problem-solving capabilities to address complex issues and develop innovative solutions. 

• Strategic thinking to align SAP functionalities with overarching business objectives and stay abreast of industry trends. 

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

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