Operational Excellence Manager

Company Description

KMS Technology was established in 2009 as a U.S.-based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by leveraging deep expertise, advanced technologies, and delivery excellence for a shared success where everyone can reach their fullest potential. With three Business Lines:

• KMS Software: Leverage software domain expertise to help clients make better business decisions in technology platforms, increase speed-to-market, and gain critical development support through innovative technology solutions.
• KMS Solutions: Empower BFSI businesses to embrace the digital finance revolution and expedite clients’ journey towards complete digitalization, technology consulting, data analytics, software development, and software quality.
• KMS Healthcare: Build transformative next-gen technologies to solve healthcare’s most challenging problems, providing innovative tools and expertise to providers, payers, life sciences, and medical technology vendors.

Job Description

We are seeking a proactive, detail-oriented Program Manager to lead, coordinate, and drive execution of internal improvement initiatives across our global delivery organization. This role will play a critical part in ensuring we continuously improve how we operate, scale, and deliver value to clients. You will work cross-functionally with delivery, engineering, operations, HR, and leadership teams to plan, manage, and deliver strategic programs that enhance productivity, quality, and organizational performance.

Key Responsibilities:

• Program Leadership: Own and drive cross-functional internal programs that enhance delivery efficiency, team collaboration, process maturity, and overall organizational performance.
• Project Planning & Execution: Define project scopes, timelines, milestones, and success metrics. Track and manage progress, identify risks, and ensure timely delivery.
• Stakeholder Alignment: Partner with global delivery leadership, department heads, and functional teams to identify priorities and ensure alignment of internal efforts with business goals.
• Process Optimization: Identify and lead initiatives to standardize, simplify, and optimize delivery practices, workflows, and tooling across regions.
• Change Management: Drive adoption of new processes, tools, and ways of working. Support training, communication, and enablement activities.
• Reporting & Communication: Create clear status updates, dashboards, and executive summaries to keep stakeholders informed and engaged.
• Continuous Improvement: Proactively look for opportunities to improve our internal operations and delivery models, bringing structure to ambiguity and scaling what works.
• Report to the Vietnam Head of Delivery.

Qualifications

• 5+ years of experience in program or project management, preferably in a technology, consulting, or software services environment.
• Strong understanding of software delivery lifecycles, agile methodologies, and distributed team operations.
• Proven track record managing multiple cross-functional projects in a global environment.
• Excellent organizational, communication, and facilitation skills.
• Fluent in English with exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, evolving organization with minimal supervision.
• Strong analytical and problem-solving abilities with a focus on outcomes and impact.
• Experience working with project management tools (e.g., Jira, Confluence, Asana, Smartsheet, etc.)

Additional Information

BENEFITS & PERKS

• Working in one of the Best Places to Work in Vietnam, Top 10 ITC Company in Vietnam
• Flexible working model: Flexible time & Hybrid working from Ho Chi Minh or Da Nang city or working remotely from any location in Vietnam
• Attractive Salary & Benefits, full salary in probation, social insurance on full gross salary
• Performance appraisal twice a year, 13th-month salary and performance bonus 
• Premium healthcare insurance for you and your loved ones
• Working 5 days/week , from Monday to Friday
• 18+ paid leave days/year
• Diverse careers opportunities with Software Services, Software Product Development
• Working and growing in a values-driven, international working environment and standard Agile culture with passionate and talented teams
• Onsite opportunities: short-term and long-term assignments in U.S
• Various training on hot-trend technologies, best practices and soft skills
• Company trip, big annual year-end party every year, team building, etc.
• Fitness & sports activities: football, tennis, table tennis, badminton, yoga, swimming…
• Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
• Free in-house entertainment facilities (football, ping pong, gym…), coffee, and snacks (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!