IT Support Technician at Eureka Robotics Vietnam
Hanoi Office
Company presentation
Empowered by Robotics and AI research from NTU Singapore, MIT, and the University of Tokyo, Eureka Robotics delivers Robotics & AI products, software, and systems to automate tasks that require High Accuracy and High Agility (HAHA).
Eureka’s strengths lie in its proprietary technologies and extensive industrial deployment experience, with more than 25 million HAHA operations to date in factories worldwide.
With offices in Atlanta (GA), Japan, Singapore, Vietnam, Eureka prides itself on helping clients, globally, achieve vastly improved productivity, lower costs, and better safety.
Eureka’s flagship products are the Eureka Controller and Eureka 3D Camera, which enable end-customers and third-party System Integrators to develop sophisticated Robotics and Vision applications quickly and easily https://eurekarobotics.com/
Common uses include AI-based inspection, precision handling, 3D picking, assembly, or dispensing. Eureka’s customers include industry-leading companies such as Toyota, Honda, Denso, Bridgestone, Panasonic, Sumitomo Bakelite from Japan, or Pratt & Whitney, Coherent, Excelitas from the USA.
Eureka is backed by top global Venture Capital firms such as B Capital, UTEC, Airbus Ventures.
Job description
We are looking for a proactive and detail-oriented IT Support Technician to join our regional team. You will be responsible for ensuring smooth IT operations across our offices in Vietnam, Japan, USA, and Singapore, including device provisioning, access control, basic website maintenance, and cybersecurity support. This role is ideal for someone who enjoys hands-on IT work, has strong problem-solving skills, and is eager to grow in an international, fast-paced tech environment.
Key Responsibilities:
1. IT & Operation Support:
- Handle end-to-end laptop and other related devices (printer, wifi,...) provisioning process for new and existing employees (setup, reconfiguration, tracking, offboarding).
- Provide user support for hardware/software/ network issues and escalate where necessary.
- Support VPN access setup and management, ensuring compliance with security policies.
- Work closely with Operations/Admin teams of Vietnam offices to manage inventory and procurement for IT assets.
2. Cybersecurity & Access Control:
- Manage and monitor 2FA/multi-factor authentication setup for internal tools.
- Run phishing simulations, regular training, and awareness campaigns for employees across regions.
- Assist in documenting and implementing IT security practices.
3. Web & System Support:
- Provide basic support for company website built on WordPress (plugin updates, layout fixes, troubleshooting with vendors if needed).
- Coordinate with external web developers/agencies for more complex issues when required.
Requirements
Must-have:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 3–5 years of experience in IT support, system admin, or a similar role.
- Solid understanding of device setup (Windows/Linux/macOS), VPN, and access rights management.
- Basic experience with WordPress and common website CMS systems.
- Good understanding of cybersecurity best practices (2FA, password hygiene, phishing prevention).
- Strong troubleshooting skills and customer-oriented mindset.
- Strong communication and interpersonal skills to assist non-technical users effectively.
- Good communication skills in English, both verbal and written.
Nice-to-have:
- Experience working in a regional or international team.
- Familiarity with tools like Google Workspace, MDM solutions (e.g. Jamf, Intune).
- Exposure to cybersecurity tools or frameworks (e.g., SOC2, ISO27001) is a plus.
Benefits
- Competitive remuneration package (90% salary during probation period)
- Career progression opportunities in one of the most exciting deep-tech startups in South-East Asia
- Health coverage & Annual Health check-up
- Birthday party & Teambuilding activities
- Flexible working hours, flexible work-from-home arrangement
- Fun, tech-savvy work environment
Work location
Eureka Robotics office in Hanoi, Vietnam.