IT Support
Naver VietnamAbout NAVER and NAVER Vietnam:
NAVER VIETNAM
NAVER Co., Ltd. is a global brand that provides a range of services, including the largest web search engine in South Korea, the LINE messenger app with over 200 million users worldwide, the SNOW video app, the digital comics platform NAVER WEBTOON, and more. In 2018, NAVER was recognized as the 9th most innovative company in the world by Forbes and was listed as a top 6 Future 50 company by Fortune magazine.
In 2021, NAVER's expansion in Vietnam has been aimed at tapping into the country's growing Information Technology market by initially partnering with two leading universities in Hanoi. This year, the NAVER Vietnam Development Center (NVDC) was established in Ho Chi Minh City. The company continues to uphold the core values of "Autonomy - Challenge - Teamwork" and is dedicated to becoming one of the strongest development centers in Asia.
In 2023, NAVER Vietnam achieved a remarkable feat by being honored as the Best IT Company of Vietnam Best IT Companies 2023 award by ITViec.com, just one year after establishing its tech hub in Vietnam. This accolade serves as a significant milestone on NAVER's journey toward continuous growth and advancement to the next level.
Learn more about us: https://navercorp.vn/
We are currently looking for an IT Support.
Your daily task:
- Receive, process, and support technical requests from users via email, phone, or in person.
- Install, configure, maintain, and troubleshoot computers, laptops, printers, IP phones, and other IT devices.
- Assist users in using software, operating systems, and internal applications.
- Manage and monitor the internal network (LAN, Wi-Fi) and resolve connectivity issues.
- Support the installation and operation of camera systems and video conferencing equipment.
- Regularly check and maintain IT systems to ensure stable and secure operation.
- Assist in implementing and upgrading hardware and software as required by the company.
- Train and guide employees on IT security policies and regulations.
- Record and report IT issues, proposing solutions to improve work efficiency.
Your background should have:
- Bachelor's degree in Information Technology, Information Systems, or a related field.
- 2 - 7 years of experience in IT Helpdesk or technical support.
- Proficient in installing and troubleshooting computers and operating systems (Windows, macOS).
- Knowledge of networking systems, hardware, and basic security.
- Good communication and problem-solving skills, with a supportive mindset.
- Good English communication skills.
- Preferably candidates with MCSA, CCNA, or other relevant IT certifications.
- A work-life balance: A-class brand new offices located in the city center with flexible working option; Annual leave 14 days, add 1 day to every year.
- Competitive income package: Performance appraisal every year, incentive bonus...
- Learning and development opportunities: We provide annual budget for employee to learn anything related to languages and technologies & monthly budget for buying any books you want to read.
- Protecting and enhancing healthcare plan for you and your family: We provide premium health insurance for employee and 2 family members, health check every year and premium gym membership.
- Employee's engagement activities: You will be involved in a fun and respectful working environment, we support a monthly budget for team engagement.
- Other benefits: One-off allowance for setting up working from home corner, work dedication bonus.
By applying to NAVER Vietnam, the candidate declares that the information provided is true and correct. The candidate also agrees to allow NAVER Vietnam to proceed with the provided information, any dishonesty may render for refusal of this application.