IT Manager (Based in Danang or Hanoi)

Company Description

SmartDev is a leading provider of global software solutions. The company was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland).

Job Description

Job Summary:

We are seeking a highly skilled and motivated IT Manager to oversee and manage organization-wide systems and services globally. The IT Manager will be responsible (70%) for ensuring the efficient, secure, and seamless operation of all IT services and systems across the organization. This role requires strong technical expertise, leadership capabilities, and a strategic mindset to align IT initiatives with business goals.

In addition, the IT Manager will be responsible (30%) for Pre-sale in AMS Department to ensure high quality of proposal.

Key Responsibilities For IT Manager (70%)

Infrastructure Management

Oversee the design, deployment, and maintenance of IT infrastructure, including servers, networks, and storage systems.

Ensure optimal performance, scalability, and availability of IT infrastructure.

Manage disaster recovery and backup processes to ensure business continuity.

Application Management

Oversee the development, implementation, and maintenance of business-critical applications.

Collaborate with stakeholders to assess application requirements and recommend solutions.

Manage application updates, integrations, and lifecycle management.

IT Operations

Ensure smooth day-to-day IT operations, including helpdesk support and IT service delivery.

Monitor and optimize system performance to meet service level agreements (SLAs).

Develop and enforce IT policies, procedures, and best practices.

IT Security

Develop and implement a comprehensive IT security strategy to protect systems and data.

Develop and implement security policy and best practice guide for the organization

Oversee vulnerability assessments, penetration testing, and incident response plans.

Conduct regular system audit.

Ensure compliance with relevant regulations, standards, and policies (ISO 27001, SOC 2).

General Responsibilities

Lead and mentor a team of IT professionals, fostering a culture of collaboration and continuous improvement.

Develop and manage the IT budget, ensuring cost-effective delivery of IT services.

Stay updated on emerging technologies and industry trends to drive innovation.

Design training programs and workshops for staff

Collaborate with cross-functional teams to align IT initiatives with organizational goals.

Prepare and present regular reports to the IT Director and senior management.

Key Responsibilities For Pre-Sale (30%)

Making high quality for proposal

Fluent English to communicate with Sales team and clients

Collaborate with cross-functional teams to align AMS activities.

Qualifications

• Minimum 5 years of experience in IT management or similar leadership roles.
• Excellent communication in both English and Vietnamese and interpersonal skills to work effectively with technical and non-technical stakeholders.
• Proven track record of managing IT infrastructure, applications, operations, and security in a complex environment.
• Experience with IT governance frameworks such as ITIL, COBIT, or similar.
• Have experiences as a System administrator (Linux/Windows) position
• Have experience in network administration, LAN/WAN networking, load balancing, firewall device
• Have experience in Office365 Global admin
• Have experience of using and managing Jira/Confluence
• Have experience of virtualization platforms (Xen, KVM, Vmware,..)
• Have experience of web services like nginx, apache, proxy,…
• Ability to write bash, powershell scripts
• Have experience in Docker
• Having ISO9000/SOC 2 experience is a plus

Nice to have

• Certifications of CCNA, MCSA
• Worked under ISO 27001 standard
• ITIL 4 foundation certification

Preferred:

• Willingness to work flexible hours when needed
• Understanding of customer satisfaction principles and practices
• Ability to work under pressure
• Strong leadership and team management skills.
• In-depth knowledge of IT infrastructure, cloud technologies, and application lifecycle management.
• Expertise in cybersecurity frameworks, risk management, and compliance.
• Excellent problem-solving, decision-making, and project management skills.

Additional Information

What we offer

• 20 annual leave days alongside Vietnamese public holidays
• Premium Health Care MIC
• 13th salary bonus/ competitive salary
• Cutting-edge technologies/ Scrum methodology/ Agile development
• Great activities (Team Building, Company Trip, Weekly Happy Friday, …)
• Work with high-profile multinational companies