IT Manager (Based in Danang or Hanoi)

Company Description

SmartDev is a leading provider of global software solutions. The company was established in 2014 and is a wholly owned subsidiary of Verysell Technologies Group (Switzerland).

Job Description

Job Summary:

We are seeking a highly skilled and motivated IT Manager to oversee and manage organization-wide systems and services globally. The IT Manager will be responsible (70%) for ensuring the efficient, secure, and seamless operation of all IT services and systems across the organization. This role requires strong technical expertise, leadership capabilities, and a strategic mindset to align IT initiatives with business goals.

In addition, the IT Manager will be responsible (30%) for Pre-sale in AMS Department to ensure high quality of proposal.

• Key Responsibilities For IT Manager (70%)
• Infrastructure Management
• Oversee the design, deployment, and maintenance of IT infrastructure, including servers, networks, and storage systems.
• Ensure optimal performance, scalability, and availability of IT infrastructure.
• Manage disaster recovery and backup processes to ensure business continuity.

Application Management

• Oversee the development, implementation, and maintenance of business-critical applications.
• Collaborate with stakeholders to assess application requirements and recommend solutions.
• Manage application updates, integrations, and lifecycle management.

IT Operations

• Ensure smooth day-to-day IT operations, including helpdesk support and IT service delivery.
• Monitor and optimize system performance to meet service level agreements (SLAs).
• Develop and enforce IT policies, procedures, and best practices.

IT Security

• Develop and implement a comprehensive IT security strategy to protect systems and data.
• Develop and implement security policy and best practice guide for the organization
• Oversee vulnerability assessments, penetration testing, and incident response plans.
• Conduct regular system audit.
• Ensure compliance with relevant regulations, standards, and policies (ISO 27001, SOC 2).

General Responsibilities

• Lead and mentor a team of IT professionals, fostering a culture of collaboration and continuous improvement.
• Develop and manage the IT budget, ensuring cost-effective delivery of IT services.
• Stay updated on emerging technologies and industry trends to drive innovation.
• Design training programs and workshops for staff
• Collaborate with cross-functional teams to align IT initiatives with organizational goals.
• Prepare and present regular reports to the IT Director and senior management.
• Key Responsibilities For Pre-Sale (30%)
• Making high quality for proposal
• Fluent English to communicate with Sales team and clients
• Collaborate with cross-functional teams to align AMS activities.

Qualifications

• Minimum 5 years of experience in IT management or similar leadership roles.
• Excellent communication in both English and Vietnamese and interpersonal skills to work effectively with technical and non-technical stakeholders.
• Proven track record of managing IT infrastructure, applications, operations, and security in a complex environment.
• Experience with IT governance frameworks such as ITIL, COBIT, or similar.
• Have experiences as a System administrator (Linux/Windows) position
• Have experience in network administration, LAN/WAN networking, load balancing, firewall device
• Have experience in Office365 Global admin
• Have experience of using and managing Jira/Confluence
• Have experience of virtualization platforms (Xen, KVM, Vmware,..)
• Have experience of web services like nginx, apache, proxy,…
• Ability to write bash, powershell scripts
• Have experience in Docker
• Having ISO9000/SOC 2 experience is a plus
• Nice to have
• Certifications of CCNA, MCSA
• Worked under ISO 27001 standard
• ITIL 4 foundation certification

Preferred:

• Willingness to work flexible hours when needed
• Understanding of customer satisfaction principles and practices
• Ability to work under pressure
• Strong leadership and team management skills.
• In-depth knowledge of IT infrastructure, cloud technologies, and application lifecycle management.
• Expertise in cybersecurity frameworks, risk management, and compliance.
• Excellent problem-solving, decision-making, and project management skills.
• Additional Information
• What we offer
• 20 annual leave days alongside Vietnamese public holidays
• Premium Health Care MIC
• 13th salary bonus/ competitive salary
• Cutting-edge technologies/ Scrum methodology/ Agile development
• Great activities (Team Building, Company Trip, Weekly Happy Friday, …)
• Work with high-profile multinational companies