Established in 2010, User Experience Researchers (USER) is a Singapore-based leader in user experience (UX) consultancy, agile business solutions, and digital transformation services. With a strong emphasis on customer-centric approaches, USER has been instrumental in assisting multinational corporations and public sector agencies in leveraging technology to drive innovation and enhance operational efficiency.
Services and Solutions
USER offers a comprehensive suite of services tailored to meet the diverse needs of various industries:
These services are designed to empower businesses across sectors such as public services, transportation, education, logistics, finance, software and platforms, insurance, energy, healthcare, and communications and media.
Global Presence and Commitment to Sustainability
USER operates across four countries—Singapore, Vietnam, China, and the Philippines—harnessing a diverse pool of talent to deliver innovative solutions. The company is dedicated to inclusivity and actively contributes to the technology community by openly sharing industry knowledge with partners. USER is a member of several industry organizations, including HFESS, SG Tech, and SFA, underscoring its commitment to sustainability and community engagement.
Leadership and Values
Under the leadership of CEO Dr. Frank Q., USER upholds core values that include unity, service, excellence, and responsibility. These principles guide the company's mission to improve lives through technology and innovation, ensuring that digital experiences are meaningful, seamless, and productive.
Clientele and Impact
Over the years, USER has partnered with numerous organizations, delivering over 100 designs for prototypes and products, comprehensive research data, and customer experience-centered workshops. Their solutions have significantly enhanced business agility and efficiency, contributing to the digital transformation of various sectors.
For more information or to explore potential collaborations, visit USER's official website: