Technical Writer
Skedulo
Full-time
On-site
Ho Chi Minh City, District 3, Vietnam
Here at Skedulo we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.
The Skedulo team is a tight-knit group of builders who are passionate about shaping our platform that is relied upon daily by thousands of users across the globe. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help design software that will make a difference in people’s lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.
JOB DESCRIPTION
JOB DESCRIPTION
As a Technical Writer you will produce high-quality documentation that contributes to the overall success of our products. You will work collaboratively with product engineers, quality engineers, product managers, and usability experts to make our products easier to use.
You will empower internal and external engineers worldwide who use Skedulo to manage their mobile workforce as a Technical Writer working on software development products. To support our clients with a diversity of technical skill levels in using Skedulo for their specific use case, you will write user, admin, and developer guides.
Our writers work closely with cross-functional product development teams, operating in an Agile environment as well as between departments to ensure that everyone is getting the information they need. We expect our writers to be able to research and build up a knowledge base and form opinions on how best to present information. We value writers who are able to contribute to the improvement of our content strategies, processes, and ways of working with teams.
Our writers work closely with cross-functional product development teams, operating in an Agile environment as well as between departments to ensure that everyone is getting the information they need. We expect our writers to be able to research and build up a knowledge base and form opinions on how best to present information. We value writers who are able to contribute to the improvement of our content strategies, processes, and ways of working with teams.
RESPONSIBILITIES
- Write technical documentation for internal and external audiences, including user guides, API reference docs, and developer guides.
- Meet with development teams and product managers to track feature development.
- Design and organize documentation sets for new product features.
- Proofread and copy edit documents written by other writers and subject matter experts to ensure technical writing best practices, style, voice, and grammatical correctness are applied in all externally facing documentation.
- Review and share input on UI copy.
- Perform maintenance and upliftment tasks on existing documentation to keep them current and of a high standard.
- Manage documentation projects and tasks so that work progress is easily tracked by stakeholders.
MINIMUM REQUIREMENTS
Excellent English writing ability with above-average knowledge of English grammar. IELTS (or similar test) score average above 7.
- Good interpersonal, written, and oral communication skills.
- Experience working as a technical writer in a software development environment.
- A technical background, aptitude, or interest in software development.
- Collaborative writer who is comfortable working with remote teams.
- Strong analytical skills with a user-centric approach to documentation.
- Detail-oriented with strengths in concise and structured writing.
PREFERRED REQUIREMENTS:
- A Bachelor’s or technical degree in engineering, science, English language, communications, or similar.
- Knowledge of Docs as code principles and methodologies.
- An understanding of Agile software development and the document development life cycle.
- Experience with Markdown, HTML, and CSS.
- Knowledge of software development project management tools like Atlassian Confluence and Jira.
- Experience the following:
- Git and Github
- Salesforce
- US English
BENEFITS:
- Competitive Salary Package including 13th month bonus
- New Hire Stock Options
- Employee Referral Bonus Program
- 3 volunteer days per year
- 100% employer paid subscription to Modern Health (includes 6 coaching & 6 therapy session per year)
- A generous budget to spend on setting up your home office or WFH station
- 100% employer paid access to Udemy (Learning & Development)
- Paid Parental Leave for both carers (12 weeks)
- Hybrid Work Model (3 days in the office & 2 days working from home)
- Private Medical Benefits (PTI Health Insurance) for employee + family
- 100% employer paid annual health check
- 7 paid sick leave days per year
- 20 paid personal leave days per year
- 12 paid public holiday days per year
- Company & Team Offsite Events provided
- Our office offers open and creative workspaces with room to play, reflect, and relax
- Our team works hard but also plays hard; we will challenge your best table tennis and PS4 skills
- Kitchen stocked with snacks & drinks
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