Job Description:
Key Responsibilities:
Provide technical support to Azure customers by resolving complex issues on the Azure platform, meeting efficiency targets, and collaborating with various teams.
- Implement Azure platform support capabilities by working with PMs, identifying readiness needs, ensuring team readiness, and engaging with technology-specific depth queues.
- Achieve team goals related to CPE, response times, technical skills, and contributing to the creation of future Microsoft support capabilities for the cloud.
- Be available for sometime 24/7 shifts, including overnight shifts, to provide continuous support.
Requirements:
- At least 6 months to 1 year of experience in IT Support or vocational training on Windows Operating Systems
- Experience in customer service and strong communication skills
- Fluency in English (reading, writing, and speaking)
- Proficiency in desktop and laptop support (hardware and software)
- Knowledge of hardware and printer peripherals support
- Any certification in Microsoft and programming skills is a plus
- Basic understanding of TCP/IP networking and Microsoft server troubleshooting
- Knowledge of Citrix or Cisco is desirable
Why You'll Love Working Here:
- Attractive salary with 100% pay during probation
- 13th-month salary, performance bonuses, and annual salary reviews
- Premium health care program for employees
- Annual medical check-ups
- Collaboration with global stakeholders
- Training and development opportunities (internal and external)
- Benefits for special holidays and life events
- Company trips, year-end parties, and team-building activities
- Young, friendly, and international work environment
- Modern working conditions and entertainment facilities
- Complimentary snacks, tea, and coffee
- Full compliance with Vietnam Labor Code
Required Skills:
Readiness Peripherals Pay Coffee Citrix BASIC Entertainment Salary Reviews Operating Systems Networking Technical Support Writing Programming Troubleshooting Windows Software Customer Service English Communication Training