(FICO SAP Expert) RTR Regional Business Solutions Expert (13501)

MAIN PURPOSE

• Support Regional Office as SAP maintenance and support Center.


• Provides Application Managed Service (AMS) in APAC region for the various enterprise applications (SAP FICO, CONCUR, POS Interface, etc), troubleshoot and resolve issues & requests within targeted SLA.


• This role uses consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment to achieve expected business results.

DIMENSION:

Geographical area under responsibility: Asia Pacific

KEY RESPONSIBILITIES

• Act as point of contact to analyse and fix application and system issues in RTR / Record to Report (FICO) area, ensuring SAP services are available and reliable to meet business expectation.


• Support month end or year-end closing activities, proactively monitor and take actions to prevent erroneous postings, wherever applicable.


• Manages incidents reported by user and follow-up promptly with RCA and CAPA approach and industry best practices


• Recommend workarounds/interim solution in accordance with business process guidelines.


• Work closely with different teams (e.g.: SAP Basis, security, and external system’s vendor) to ensure issues and requests are addressed timely.


• Assist business users in gathering requirement and preparation of Change Request application.


• Assist in Change Request or SAP implementation Roll-out by preparing test script/ test scenario or conduct/coordinate or support users in carrying out User Acceptance/Regression Test


• Participate in deployment to production and post deployment support.


• Communicate to business stakeholders/users on new deployments.


• Provide training to end users or crash-course to new joiner on ad-hoc basis.


• Provide support for internal System Audit, Financial Audit of System authorization queries.


• Any other ad-hoc duties assigned.

REQUIREMENTS

• Bachelor's Degree in I.T, Computers or related field


• SAP ECC 6.0/S4 HANA experience.


• Well-developed, understanding and working experience on SAP FICO modules such as General Ledger Accounting, Accounts Payable, Accounts Receivable, Asset Accounting, Bank Accounting, Taxation, Consolidation, Special Purpose Ledger, Cost element / Cost center / Profit Center Accounting, Internal orders, Product Cost controlling, Profitability Analysis areas.


• Strong knowledge on integration between logistics modules with FI/CO.


• Should be fluent with business processes associated with the use of SAP and comfortable with product costing, manufacturing business terms and concepts.


• Integration experiences with other legacy or 3rd party systems.


• Effectively communicates technical concepts to users and business concept to tech team


• Set, manage expectations, handle difficult/sensitive situation tactfully and defuse tension


• Possess basic knowledge of SAP authorization troubleshooting.


• Must be able to multi-task, work independently as well as a team player and manage own workload under tight deadlines with minimum supervision.


• Possess good analytic thinking and problem-solving skills.


• Ability to work well on cross functional project teams and foster team commitment to tasks.


• Develop relationships with internal and external stakeholders.


• Good spoken English. Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, Korean etc