About Autonomous
Autonomous is a direct-to-consumer e-commerce company of innovative office products. We design and manufacture innovative office products in Vietnam and sell them globally.
Our mission is to create hardware products that empower every person and every company to do their best work. 1,000,000 employees and 100,000 businesses of all sizes in the U.S. — from innovative start-ups to large Fortune 500s — use Autonomous products every day.
The Job
At Autonomous, we love telling stories. We’re looking for a passionate Customer Service Sales Support who can help us bring these stories to life, engaging new and existing customers.
Responsibilities:
- Communicate knowledge of all products to customers to support customers to choose the most suitable product and order products.
- Provide high-level customer service and respond to service inquiries, follow up on customer interactions.
- Coordinate with other functions e.g Operation, Finance, Product, … to solve the ongoing issues.
- Provide feedback on the efficiency of the customer service process as well as company products and services.
Requirements:
- 2+ years of experience in retails, E-Commerce & customer support or sales support
- Fluent in English with TOEIC 700+ or ielts 6+
- An ability to clearly communicate to customers who are in a critical stage of escalation.
- Bachelor’s degree preferred.
- Hardworking & detail-oriented, always curious, willing to learn.
- Can work in different time zones (if needed).
- Have interest and knowledge in wood and furniture products.
- Able to constantly challenge yourself to stay on top of your game and upgrade yourself every day.
Benefits:
- Competitive salary package
- Dynamic working environment
- Healthy lunch at the office
- Unlimited sick leave, official holidays, and at least 12 paid days off per year
- Full medical and dental coverage for you and 50% for your family
- Powerful laptop, monitor, standing desk, and any accessories you need to do your best work
- Free access to a wide variety of online courses