BD/DIA-GTC3 - Infrastructure support

Bosch Group

Full-time

Remote

Company Description

The Bosch Group is a leading global supplier of technology and services. It employs roughly 394,500 associates worldwide (as of December 31, 2020). According to preliminary figures, the company generated sales of 71.6 billion euros in 2020. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 126 locations. This worldwide development, manufacturing, and sales network is the foundation for further growth.

BGSV – Bosch Global Software Technologies Company Limited (Previous name: RBVH - Robert Bosch Engineering and Business Solutions Vietnam Company Limited) is 100% owned subsidiary of Robert Bosch GmbH.
BGSV has started its operations from 19th October, 2010 at E-Town2 in HCMC. This engineering development center will be engaged in developing embedded systems and software, mechanical design and simulation, and will provide IT (SAP Consulting, JAVA Development….) and Business Services (Finance and accounting, Economics, Purchasing, Logistics, Translations Japanese-English-Japanese, Information Security ) solutions to the Bosch group of companies globally.

Job Description

Daily support the product team by fulfil the requests from End user via Email/Call/ITSM tool.
Handle tasks accordingly to L1, L2, L3 support process via BMC Remedy ticket system within the agreed SLA’s
Monitoring of Server’s performance, Scheduled jobs, SAN/File share, Network components, Database Usage
Provide monitoring report on agreed routine.
Maintain documentation of Know-How and User guide.
Optimization of daily routine task via scripting in monitoring and action alert.
Enhance Power Bi reporting solution.
Troubleshooting Windows and network issue for End user.
Provide proactive solution for the foreseen issues.
Be part of the team to access systems architecture currently in place to recommend solutions to improve.
Coordination within an international team of consultants and developers from Germany, Poland, China, India and Vietnam as well as external suppliers.

Qualifications

Familiar with incident and problem management tool (ITSM).
Knowledge of Windows Platform and Windows services (AD, LDAP, IIS, Proxy…).
Knowledge of database (query scripts, optimization, administration) one of these RDBMS Oracle, MS-SQL-Server, MS-Access.
Familiar with any scripting/Programing language (PowerShell, bash, C#...)
Basic Knowledge of Power BI reporting.
Experienced in preparing Technical Reports and Documentation for different target audience (Level 3 support and End users).
Strong analytical/troubleshooting skills for Windows services.
Have excellent written/oral communication in English.
Knowledge of System architecture is a plus
Knowledge of Manufacturing Quality management (CAQ) tool/application usage and implementation is a plus.

Additional Information

Committed 13-month bonus and Collaborative yearly performance bonus.
15-day annual leave + birthday leave and will be added 1 more every 3 years.
Meal & Parking allowances (60.000 VND/day).
Premium insurance (PVI) for employee and 2 family members.
Overseas training programs and working onsite opportunity.
Good benefits of Trade Union activities, team building and company trip.
Global career path and transparent performance review system.
Loyalty bonus and day off for your long-service award every 5, 10, 15... year.
Opportunity to work in global projects of fast developing Company being a part of innovation team contributing initiative ideas to the hi-tech world.
Engage in our diverse training programs which surely help strengthen both your personal and professional skills.

This job is closed.