Associate CRM Manager

About Supernova

An independently owned and rapidly growing e-commerce company founded in 2013, Supernova is no stranger to the beauty industry. We are headquartered in Singapore and our offices have expanded to include Berlin, London and LA! By living our core values - #MakeAnImpact, #TalkAboutIt, #SeekNewOpportunities, #DelightAndSurprise and #MoveForwardTogether - we've cultivated a unique international culture that works towards reaping the enormous potential of this exciting industry.

We're proud to present our exciting, award-winning and cult-favourite brands - Coco & Eve and Sand & Sky! Looking for hair care and body care that transports you to the Bali tropics? Coco & Eve is paradise packaged in a bottle. Eager to pamper your skin with organic Australian ingredients? Sand & Sky's got you covered. We believe in challenging ourselves, and are on a mission to create award-winning products and stay ahead of the curve with our innovative brands. 

If you’re an ambitious, smart collaborator who's motivated to take ownership of innovative and industry-challenging projects, we’d love to talk to you about joining our team!

About the Job

We are currently looking for a meticulous Associate CRM Manager to help support the team in managing Email, SMS, Loyalty campaigns activation! This role will help engage with our customers, increase brand awareness, sales and communicate marketing campaigns.

Responsibilities

• Work with the team to develop and evolve the overall Email, SMS, Loyalty and  marketing strategies to ensure alignment with Supernova’s business objectives, goals, and priorities
• Owning the EDM creation process with email briefing and working closely with design to develop EDMs for the content calendar.
• Build customer segments and execute automation as well as improve customer journeys 
• Building Strategy to schedule automation, segmentation, and ad hoc sends to Email, SMS, and Loyalty channels
• Manage weekly reporting deck and measure campaign performance
• Stay current on Email and SMS marketing best practices and share learnings and insights regularly with the broader marketing team
• Optimize the Email / SMS program through continual testing of creative, copy, timing, offers, targeting, and more
• Coordinate work activities with internal and external parties in order to launch campaigns in a timely and consistent manner
• Find opportunities to improve the effectiveness of Email, SMS, and Loyalty programs

Your Profile

• 3+ combined years professional experience in CRM, Email & SMS marketing
• Ability to write content for EDM briefs together with Brand/Design
• Extensive email deployment experience and understanding of QA processes
• Knowledge of HTML/CSS coding for email, and familiarity with responsive design
• Knowledge of email standard methodologies and deliverability
• Superior project management skills and attention to detail
• Ability to provide strategic recommendations motivated by data
• You are an excellent teammate with the ability to bring creative ideas to the organization
• Excellent verbal, social, and written communication skills
• Excellent command of the English language
• Ability to anticipate needs, innovate, and flourish in a fast-paced environment
• A positive attitude, ability to work with a team to drive projects to completion, and penchant for solving problems

This job has everything for the right applicant, and is available immediately. All applications will be treated confidentially.

Only successful candidates will be contacted.

Supernova is an equal opportunity employer. Our values define the working culture and environment we strive to create – fair, diverse, respectful and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. We promote harmonious working relationships and encourage a learning and development culture. We welcome applications from talented people coming from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

See our Applicant Data Protection policy for information on how we collect, use and process your personal data: https://supernovabrands.com/applicant-data-protection-notice/