Job Description
MiTek® is a global provider of building solutions for the residential and commercial construction industries. Utilizing software, services, engineered products, and automated manufacturing equipment, MiTek partners with clients to accelerate their genius and deliver breakthroughs in building.
With a rich 60-year history and a network of 6,500 team members worldwide, MiTek pairs local expertise with global capabilities. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.
Learn more at www.mii.com.
Roles & Responsibilities
- Actively troubleshoot technical problems by taking full ownership until an issue is resolved. Communicate technical solutions to peers, managers, and across the organization as needed
- Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures; • Directly support customers off-site as needed
- Cross train with other members of the IT section/ IT sub-contractors; • Develop proactive solutions and document instructions and procedures to reduce routine calls to the Help Desk
- Participate in special projects for improving the effectiveness and goodwill of the IT Section
- Provide input on current, future technology and outside support services
- Other duties as assigned by IT Support Team Leader and Technical Administration Manager